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Rogers called, the problem's fixed.

  • Got a message from my cousin yesterday that Rogers called and they said that they'd fixed the problem. The only ticket I had open with them was one that I asked them to reopen about NNTP download speeds rivalling a 56K modem.
  • So I went down to my computer and attempted to download headers, and a binary from alt.binaries.sounds.mp3. A whopping 6kB/s. So it definitely looks to me like the problem's fixed. So I called Rogers to ask what the problem and resolution were.
  • They claim that they've checked my modem and connection, and there's no known issues with their news server, so the problem has been fixed.
  • I now no longer feel bad about posting every Rogers related issue I have here, or anywhere in public, since I can't even begin to feel sorry for the lack of knowledge absolutely every tech at Rogers displays. I even escalated this issue three days ago because I was getting nowhere. Now, after escalating, I'm even worse off.
  • Be thankful you're a monopoly and that there is no competition for ISP services over cable. It's a shame to run a business the way Rogers does.

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    This page contains a single entry from the blog posted on December 7, 2002 11:32 AM.

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