Rogers called, the problem's fixed. (adrian's home)

Got a message from my cousin yesterday that Rogers called and they said that they'd fixed the problem. The only ticket I had open with them was one that I asked them to reopen about NNTP download speeds rivalling a 56K modem.

So I went down to my computer and attempted to download headers, and a binary from alt.binaries.sounds.mp3. A whopping 6kB/s. So it definitely looks to me like the problem's fixed. So I called Rogers to ask what the problem and resolution were.

They claim that they've checked my modem and connection, and there's no known issues with their news server, so the problem has been fixed.

I now no longer feel bad about posting every Rogers related issue I have here, or anywhere in public, since I can't even begin to feel sorry for the lack of knowledge absolutely every tech at Rogers displays. I even escalated this issue three days ago because I was getting nowhere. Now, after escalating, I'm even worse off.

Be thankful you're a monopoly and that there is no competition for ISP services over cable. It's a shame to run a business the way Rogers does.

Rogers called, the problem's fixed.

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