We bought a new ceiling fan from HomeDepot the other day. The remote only allows you to dim the light once it's on, but you can't start from light off and gradually increase light levels.

I sent the company an email because I saw that there was another remote that had seperate controls for both light level down, and up.

Here's what I sent (at the very bottom) and what I got back:


Dear Adrian,

Thank you for your email. The Stonebridge is a remote controlled fan. A receiver and hand-held transmitter were included in the box with the fan. You cannot add another type of remote or wall control to this fan. Model 27187 is not compatible to this fan. Model 27148 is for a fan that does not come with a remote control.

If a receiver and hand-held transmitter were not included in the box with the fan, please let us know.

When calling from Canada, please phone toll free 866-268-1936 for missing parts. Our hours are 7:00am -7:00pm (Central) on weekdays and 8:00am -5:00pm on Saturdays. Any representative can assist you.

Our non-peak hours are between 7am-9am CST.

Sincerely,

Tara W.
Technical Support Representative
Hunter Fan Company


-----Original Message-----
From: Adrian Chung [mailto:ad..com]
Sent: Wednesday, August 22, 2007 10:58 PM
To: Batts, Larry
Cc: Technical Support
Subject: Dimmer control question for Hunter Stonebridge Fan.

Hi there,

We recently bought a Hunter Stonebridge Fan from HomeDepot here in
Toronto, Canada.

One thing we're disappointed about is that the light dimming functionality
only allows for maximum brightness on, then dim-to-off, but there's no way
to go from off to increasing light levels -- at least not with the
packaged 27187 remote.

The wall switch where the fan is connected is a two-wire only control, so
that limits our options in terms of separating fan and light controls with
a wall switch.

I notice that for the Prestige line of fans, and specifically for remote
27148, there is an ability to control light levels in both directions,
both up and down.

Question is, can this remote be used with the Stonebridge 60" fan I bought
(model 27575A) to provide the functionality we're looking for?

Or does the 27148 remote need to be paired with a different type of
receiver that can't fit inside the Stonebridge canopy housing?

Reason I ask is that the manual for the 27148 remote says "not recommended
for use with Hunter Original Fans", but not that it won't work.

Thanks!


I later called the number and spoke to someone else who told me that it should work to increase light levels, and that if it doesn't likely the receiver unit in the fan is malfunctioning. Which is odd, because the manual clearly states that the remote only dims, and doesn't do the opposite.

The person on the phone however, does think that the 27148 remote with both up and down light-level controls will work just fine.

Now to find one.